LEGAL REFERENCE

Privacy Policy jo aapko samajh aaye

Q: Agar mera account hack ho jaye to kya hoga?

Immediately support@spadecard.app ko email karo ya in-app message bhejo. Hum account freeze karte hain, transaction history check karte hain aur unauthorized withdrawals ko revert karte hain.

spade card par aapka personal data surakshit rakha jata hai. Hum clearness mein believe karte hain — aapke liye likha hua, jahan local qanoon ijazat deta hai. JazzCash...

Data encryption standardAccount verification processPayment data protectionLocal compliance framework

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Hamara privacy policy kya cover karta hai

Jab aap spade card par account banate ho, ham tumhara naam, email, phone number aur JazzCash, Easypaisa, SadaPay ya Raast account details mangten hain. Ye sab information deposits aur withdrawals verify karne ke liye zaroori hai. Hamari servers encrypted hain aur hum third-party data brokers ko nahi bechte. Supported ilaqon mein, jahan local qanoon ijazat deta hai, hamara data handling local regulation

ke saath chalti hai. Login activity logs hamari security ke liye zaroori hain — agar tumhara account access suspicious lage to hum tumhe notify karte hain.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY SAWAL? HAM READY HAIN

Apne privacy concerns ko directly share karo

HUMNE JO KIYA, VO CLEAR HAI

Hamari privacy practices mein transparency

Encryption Standard

SSL-256 encryption har payment aur account data par active hai. JazzCash, Easypaisa, SadaPay aur Raast transfers encrypted pipes through hote hain.

No Third-Party Sales

Hum tumhara data kisi advertising network ya data broker ko nahi bechte. Internal analytics ke liye sirf aggregate trends use karte hain.

Local Compliance

Jahan Pakistan mein local qanoon ijazat deta hai, hum us jurisdiction ke data laws follow karte hain. Wahan prohibited hai, wahan nahi karte.

Login Audits

Har account login aur withdrawal ka log hamari audit trail mein recorded hota hai. Suspicious activity detect hone par immediately email alert bhejte hain.

Password Security

Passwords hashed hain, plaintext mein store nahi hote. Password reset email tokens 30 minutes ke liye valid rehte hain, phir expire hote hain.

Data Retention

Account-related data jab tak active ho tab tak rakhte hain. Deletion request dene par 90 days mein personal data permanently remove karte hain.

Kaise hum alag approach rakhte hain

Data Minimalism	Sirf zaroori data mangten hain. Phone number nahi chahiye to email se bhi account chalata hai — tumhara choice.
No Cookie Tracking	Analytics ke liye third-party tracking cookies nahi use karte. Session-only local storage se behaviour samjhte hain.
Payment Data Isolation	JazzCash, Easypaisa, SadaPay aur Raast tokens separate encrypted vault mein rakhe hain — main account database se alag.
Audit Trail Transparency	Dashboard mein 'Account Activity' section dekh sakte ho — har login, har withdrawal, sab log visible hote hain.
Clear Opt-Out	Marketing emails ke liye automatic opt-in nahi. Account settings mein notification preferences full control mein tumhare paas hain.
Regional Data Residency	Pakistan-based user data hum supported ilaqon mein hi store karte hain, international servers par nahi.
Simple Language Policy	Privacy policy hum Roman Urdu mein likha hai — legal jargon nahi. Samajhna asaan hona chahiye.

Kaunsi cheezein aapka account surakshit rakhti hain

Two-Factor Authentication

2FA optional nahi, recommended hai. Email ya SMS through one-time code verification har withdrawal ke liye.

IP Address Monitoring

Jab new device se login karo to suspicious activity flag ho sakta hai. Aapko email notification milta hai, aap confirm karte ho.

Payment Method Verification

JazzCash, Easypaisa, SadaPay aur Raast withdrawals same account se hi chalte hain jiski deposit hua tha — cross-transfers block hain.

Session Timeout

Inactivity ke 30 minutes baad automatic logout hota hai. Public wifi par tumhara session risk mein nahi rehta.

Account Recovery

Agar account access loss ho jaye, email through identity verification process 24 ghante mein complete hota hai.

Breach Notification

Agar hamari security compromise ho to immediate email alert bhejte hain — tumhe notification hamara responsibility hai.

Privacy ke baare mein common sawal

Na. Hum tokenized reference rakhte hain jo only deposits aur withdrawals ke liye use hota hai. Actual account number encrypted vault mein locked rehta hai aur regular backups se protected hota hai.

Nahi. Passwords one-way hash mein stored hote hain — reverse mein decode nahi ho sakte. Even hamara technical team nahi dekh sakta. Reset ke liye only reset token valid hota hai.

Immediately [email protected] ko email karo ya in-app message bhejo. Hum account freeze karte hain, transaction history check karte hain aur unauthorized withdrawals ko revert karte hain.

Nahi. Aggregate anonymized trends ke liye use hota hai — sirf statistics. Individual play data tumhara private rahta hai. Third-party sharing nahi hota.

Active account jo data zaroori hai woh rakhte hain. Deletion request ke baad 90 dino mein permanent remove hota hai. Compliance records nahi delete hote, sirf personal identifiers hata dete hain.

Nahi. Pakistan-based users ke liye data residency local rakhte hain — jahan local qanoon ijazat deta hai. International transfer nahi hota.

Haan. Email through notification milta hai aur dashboard par banner show hota hai. Significant changes ke liye explicit opt-in mangta hai.